100% Satisfaction Guaranteed
100% Satisfaction Guarantee Promise at DOGOPAL
At DOGOPAL, we believe that both you and your furry friend deserve the best! We are committed to delivering 100% customer satisfaction—that’s our promise. If you’re not completely happy with your purchase, we will do everything we can to make it right, because your happiness and your dog's joy are our top priorities.
Return Policy
At DOGOPAL, we want you to feel confident shopping with us. If something isn’t right, we’re here to help with a hassle-free return process to ensure you and your dog are satisfied.
Easy Returns
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Eligibility: To qualify for a return, the item must be unused, in its original condition, and in the packaging you received it in. Your dog's happiness is important, and we want to ensure every product meets your expectations.
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Return Window: You have 30 days from the date you receive your item to initiate a return. If more than 30 days have passed, don’t worry—just reach out and we’ll still do our best to assist you!
Refunds
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Process: Once we receive your return, we’ll quickly inspect it and notify you of the approval. If approved, we’ll process your full refund within 7 business days, and credit the original payment method used. We’re committed to making this process as smooth as possible!
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Partial Refunds: If an item is returned damaged or with parts missing (not due to an error on our part), a partial refund may be issued. Don’t worry, we’ll work with you to ensure a fair resolution.
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Late or Missing Refunds: If you haven’t received your refund within the expected timeframe, double-check with your bank or credit card company as there might be processing delays. If the issue persists, please reach out to us at hello@dogopal.com—we’re here to help!
Exchanges
At DOGOPAL, we know how important the right fit and quality are for your dog! We’re happy to offer exchanges if an item doesn’t fit or if it arrives damaged or defective. Contact us at hello@dogopal.com and we’ll make sure your pup gets what they need.
Shipping Costs
- If the return is due to a defective or incorrect product, we’ll cover the shipping costs.
- For other returns, you’ll be responsible for covering the shipping cost, but rest assured we’ll make the return process easy for you.
We recommend using a trackable shipping service or purchasing shipping insurance for returns. This ensures your return reaches us safely.
Our Promise to You
We’re dedicated to providing an exceptional experience for both you and your dog. If you have any questions, concerns, or need assistance with your order, don’t hesitate to contact us at hello@dogopal.com. Your satisfaction is our top priority, and we’ll do everything we can to make sure you’re 100% happy—guaranteed.